Insurance partner: PJSC «IC EUROINS UKRAINE» («Brave» program)

Fact summary

1. The underwriter — PJSC «IC EUROINS UKRAINE»

Full legal name: Private Joint-Stock Company «Insurance Company Euroins Ukraine» (PJSC «IC EUROINS UKRAINE»).

Registration data:

• USREOU (Unified State Register of Legal Entities of Ukraine): 22158507.
• Country of incorporation: Ukraine.
• Regulator: National Bank of Ukraine (since 2020, after consolidation of insurance regulation from the dissolved National Financial Services Commission).
• License: Class 18 of general insurance — travel insurance and accident insurance.

NBU register: the company can be verified in the Financial Services Register (filter: insurance companies, USREOU 22158507).

Why this matters. Euroins UA is a fully Ukrainian-licensed insurer, not a marketing wrapper around a foreign product. The policy is issued by a Ukrainian legal entity, regulated by the NBU, and claims are settled under Ukrainian law. This is critical for a war-risk product: international insurers typically exclude Ukraine territorially, while a Ukrainian-licensed insurer can cover risks on Ukrainian territory.

2. The product — «Brave» with war-risk extension

Program name: «Brave».

Source of rules: §8 Acceptance англ. Brave (GTCP — General Terms and Conditions of Insurance Policy), approved by PJSC «IC EUROINS UKRAINE» management board resolution dated 18.06.2024 № 3, current edition effective from 01.07.2026.

Covered insurance events:

• 4.1 Standard medical coverage (emergency assistance, inpatient treatment, diagnostics, outpatient care) due to acute illness or accident.
• 4.1.1 (optional, ticked at purchase) War-risk coverage — injury resulting from military actions or measures (full list of military instruments and hostile formations in the document: mines, torpedoes, missiles, bombs, machine guns, grenades, other weapons, combat vehicles, tanks, UAVs, military and other formations, individual militants, soldiers and other instruments of war).
• 4.1.2 (optional) Radiation protection — damage caused by ionizing radiation and/or radiation contamination of territory.

Base coverage (standard medical, no war risks) is included in every policy. War-risk and radiation extensions are voluntary and activated by the user in the quote form.

Insurance period: 3 – 180 days.

3. Territorial scope — the four-category exclusion formula

The policy covers the territory of Ukraine, except the following four categories (per §8 Acceptance):

1. Combat zones — as defined by relevant regulatory acts of Ukrainian state authorities.
2. Temporarily occupied territories (TOT) — same source of definition.
3. A 50-km buffer around both categories above.
4. Areas with a special permit regime — any territory with a special entry / stay / exit regime.

Important: exclusion is NOT whole regions (oblasts). A common misconception is that the insurer excludes the entire Kharkiv, Zaporizhzhia, or Sumy oblast. That is wrong. The exclusion is tied to specific combat zones (defined by Cabinet of Ministers acts) plus a 50-km buffer. Kyiv, Dnipro, Odesa are fully covered. Kharkiv is mostly covered (city centre), but eastern outskirts in the 50-km buffer may be excluded. Zaporizhzhia is mostly excluded due to the buffer. Check your route by specific cities and the current Cabinet of Ministers act, not by the oblast name.

The current list of combat zones and TOT is dynamic; it is updated by the Cabinet of Ministers and the Ministry of Reintegration. The authoritative source at the moment of quote is the registry on the official Ministry of Reintegration website.

4. Parent group — Eurohold Bulgaria

Name: Eurohold Bulgaria AD.

Jurisdiction: Republic of Bulgaria (EU member since 2007).

Listing: Bulgarian Stock Exchange (Sofia) and Warsaw Stock Exchange (lead-listed). ISIN: BG1100074058.

Why this matters:

• Eurohold is an EU-listed public company with mandatory disclosure of financial statements, IFRS auditing, and Solvency II obligations (the EU directive on capital requirements for insurance groups).
• The parent structure is outside Ukrainian jurisdiction — this is an additional layer of financial resilience. If the Ukrainian insurance market faces a shock, the parent group has the resources and the regulatory obligation to support its subsidiaries.
• Investor information and financial reports are available through Eurohold Investor Relations.

5. Authorized agent — LLC «WELCOME TO UKRAINE»

Who operates UkraineBorder.com.

Integrated operation. LLC «WELCOME TO UKRAINE» performs two functions simultaneously: (1) operator of the UkraineBorder.com website (informational content of B/C/D clusters) and (2) authorized insurance agent of Euroins UA. This is one and the same entity; no separate agent agreement between «the site» and «the agent» is required — both functions are vested in a single legal person.

Commercial-relationship details and commission structure: Affiliate and partner disclosure.

6. Payment processor — WayForPay

Policy payments are processed by WayForPay — a Ukrainian payment institution licensed by the NBU.

• Card acceptance: Visa, Mastercard (domestic and international).
• 3D Secure 2.0 required for all cross-border transactions (covers users from EU/UK/US/CA/AU/JP/MENA).
• PCI DSS Level 1 compliance (the highest tier for payment processors).
• Fiscalization under Ukrainian tax law; a fiscal receipt is sent to the client's email immediately after a successful transaction.

Payer card data is not stored on UkraineBorder.com or LLC «WELCOME TO UKRAINE» servers. All sensitive payment data is handled by WayForPay in tokenized format.

7. Consumer rights (for EU users)

If you are an EU resident, you have rights under the IDD (Insurance Distribution Directive):

• Article 17 IDD — pre-contractual disclosure of distributor identity (LLC «WELCOME TO UKRAINE») and underwriter identity (PJSC Euroins UA). This document and the quote page fulfil that requirement.
• Article 20 IDD — Insurance Product Information Document (IPID) — a standardised document with key product parameters, which you will receive before policy conclusion.
• Right to information about the insurer — full name, license, regulator. This disclosure fulfils that requirement.
• Right to complain — in case of dissatisfaction with the product or service, you have the right to file a complaint with the insurer, the agent, or the regulator (detailed below).

Cooling-off period: because the policy is issued by a Ukrainian insurer, the direct EU 14-day cooling-off for distance contracts applies only to the extent Ukrainian law permits. For short-term travel insurance (3-180 days), the typical market standard is that cancellation is possible until the policy start date. Details are in the GTCP / specific policy rules.

Solvency II protection via the parent group: Eurohold Bulgaria, as an EU-listed insurance group, is subject to the Solvency II framework, which adds a layer of financial responsibility for subsidiaries.

8. Complaints and recourse

Internal complaint:

• General queries: info@ukraineborder.com (response within 5 business days).
• Service quality or disclosure completeness: editor@ukraineborder.com.
• Formal legal complaints: legal@ukraineborder.com (response within 30 days).

Complaint to the insurer directly:

• PJSC «IC EUROINS UKRAINE» — claims / complaints contact via the insurer's official website.

Complaint to the regulator (NBU):

• National Bank of Ukraine — financial regulator for insurance companies and intermediaries.
• Email: mfu@bank.gov.ua.
• Register of intermediaries and insurers: kis.bank.gov.ua/search-fu.
• Complaints are processed under the Law «On Citizens' Appeals» (1 month, extendable to 45 days in complex cases).

Localised channels (for foreign citizens):

• EU: your national insurance regulator (BaFin DE, ACPR FR, IVASS IT, AEPD ES, KNF PL, MNB HU, ČNB CZ, NBS SK and equivalents) as first contact; EIOPA (European Insurance and Occupational Pensions Authority) as EU-level coordination.
• UK: FCA (Financial Conduct Authority) + FOS (Financial Ombudsman Service) for cross-border complaints.
• US: the state insurance commissioner of your state. Note: the Ukrainian policy is not an «admitted insurance» product in the US.
• CA: OSFI (Office of the Superintendent of Financial Institutions) for federal context; provincial insurance regulators for provincial.
• AU: APRA + AFCA (Australian Financial Complaints Authority).
• JP: JFSA (Financial Services Agency); SOLLAC (Sonpo ADR Center) for travel insurance disputes.
• MENA (UAE / Saudi / Egypt): UAE Insurance Authority, Saudi SAMA, Egypt FRA (Financial Regulatory Authority).

Why we disclose this in detail

This disclosure is a mandatory part of the compliance standard under EU IDD Article 17, the UCPD ban on hidden commercial communication, FTC §255 endorsement guides for the US, and equivalent rules in other jurisdictions. But it is also a trust signal: we do not want you to buy a policy blind. The more you know about the insurer, the product, the agent, and the regulator, the better protected you are against surprises.

Commission details and the structure of commercial relationships: Affiliate and partner disclosure. General information about the site and operator: About UkraineBorder.com. Contact channels: Contact.